Refund Policy

At RDS Hub, customer satisfaction is our priority. However, due to the nature of digital products (software activation keys, subscriptions, premium accounts), specific conditions apply to our refund policies, in accordance with the legislation in force in Burkina Faso and in the client's country of residence.

1. Digital Products and Right of Withdrawal

In accordance with the provisions of the Civil and Commercial Obligations Code of Burkina Faso regarding the sale of intangible digital goods delivered instantly, the right of withdrawal does not apply once the activation key has been generated and displayed, or the team invitation has been sent.

By confirming your purchase, you agree to immediately receive your license/access and expressly waive your right of withdrawal.

2. Refund Eligibility Conditions

We understand that technical issues may arise. A full refund or free replacement will be granted only in the following cases:

• The provided license key is invalid or already used at the time of first activation attempt (proof by timestamped screenshot with error code will be requested).
• The product could not be delivered due to a technical issue on our platform (unreported out-of-stock, system error).
• For Canva Pro team access: If the team is suspended by the publisher before the end of the guaranteed period, we will provide access to a replacement team. If no replacement is possible, a pro-rata refund for the remaining time will be issued.

3. Cases Where Refund is Denied

We do not process any refunds or exchanges in the following cases:

• Change of mind after product delivery.
• Purchase of the wrong software edition (e.g. buying a Windows 10 Pro key when your computer runs Windows 10 Home). Please check compatibility before purchase.
• Inability to install or run the software due to hardware-related issues (computer too old, faulty internet connection, etc.).
• Loss of access to a Canva Pro team due to user's failure to comply with our rules (inviting unauthorized third parties, violating Canva ToS).
• Deactivation of a Microsoft key occurring weeks or months after successful initial activation, following hardware change (motherboard) or reformatting.

4. Replacement / Refund Request Procedure

If you believe you are eligible under the conditions mentioned above:

1. Contact our support via the WhatsApp button on your order page, or by email at contact@rds-hub.com.
2. Provide your order number, the email address used, and clear screenshots of the issue (error code displayed during activation).
3. Our technical team will analyze your request within 24 to 48 hours.
4. If it is confirmed that the provided key is defective, an immediate replacement will be provided. If we are out of stock, a full refund will be issued.

5. Refund Methods and Timeline

If a refund is approved, you can choose between two options:

• Credit to your Club RDS wallet: immediate processing, usable for future purchases on the platform.
• Refund to your original payment method: processing within 5 to 10 business days depending on bank and Mobile Money operator timelines.

Pro-rata refund (for shared subscriptions) is calculated based on the remaining unused time at the time of suspension.

6. Fraud and Abuse

Any attempt at fraud (e.g. using a valid key then claiming a refund) will result in permanent ban of the user from our platform and cancellation of all warranties on past purchases. RDS Hub reserves the right to pursue legal action in accordance with Burkinabe legislation and that of the client's country of residence.