Privacy Policy

The protection of your personal data is paramount to RDS Hub. This privacy policy explains how we collect, use, and protect your information.

1. Data Collected

When you register or use our services, we collect the following data:

• Your email address (for login and sending keys).
• Your username.
• Your order history and wallet balance ("Club RDS").
• Standard browsing data (IP address, browser type) through cookies essential for site functionality.

2. Use of Your Data

Your data is used exclusively for:

• Managing your account and access.
• Processing and delivering your orders (sending software keys by email).
• Providing customer support in case of technical issues.
• Securing the platform against fraud.

3. Data Sharing with Third Parties

We do not sell, rent, or share your personal data for advertising purposes.

Your data is only transmitted to providers strictly necessary for the execution of our services, namely:

• Secure payment gateways (to process your Mobile Money / bank card transactions). Note that we store no bank details on our servers.
• Our transactional email provider (to send you your codes and receipts).

4. Cookies and Consent

Our site uses cookies categorized by type. You can customize your choices at any time via the consent banner.

4.1 Strictly Necessary Cookies

• Login session — Maintains your secure authentication.
• Security (CSRF) — Protection against cross-site request forgery attacks.
• Cart — Retains your items during purchase.
• Preferences (Theme/Language) — Remembers your display choice (light/dark).

These cookies are mandatory for the site to function and cannot be disabled.

4.2 Statistics & Performance

• Google Analytics (GA4) — Measures audience, pages visited, and navigation time to help us improve the site.

These cookies are only loaded if you give explicit consent.

4.3 Marketing & Advertising

• Pixels (e.g. Meta/Facebook) — Measure the effectiveness of our advertising campaigns and offer you relevant deals.

These cookies are only activated upon explicit consent.

4.4 Managing Your Consent

In accordance with data protection laws, your choice (acceptance or refusal) is stored on your device for 6 months. You can withdraw your consent at any time by clearing your browser cookies for this site.

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption: Communications between your browser and our site are secured via HTTPS (TLS).
• Secure storage: Passwords are hashed and sensitive data (license keys) are encrypted in the database.
• Restricted access: Only authorized RDS Hub personnel has access to data, strictly for order fulfillment and customer support.

6. Retention Period

Your personal data is retained for the duration of your active account, then archived for a maximum period of 3 years after account deactivation, in accordance with legal retention obligations (proof of purchase, invoices). Beyond this period, data is permanently deleted.

7. Data Transfer Outside Burkina Faso

Your data is primarily stored on servers that may be located outside Burkina Faso (notably with our hosting and email providers). RDS Hub ensures these transfers are governed by appropriate safeguards in accordance with applicable regulations.

8. Your Rights

In accordance with Law n°010-2004/AN of April 20, 2004 on personal data protection in Burkina Faso, you have the following rights:

• Right of access: consult the data we hold about you.
• Right to rectification: correct inaccurate or incomplete information.
• Right to erasure: request deletion of your data and account.
• Right to object: object to the processing of your data for legitimate reasons.

To exercise these rights, contact our support at contact@rds-hub.com. In case of rights violation, you may refer to the Commission of Information Technology and Liberties (CIL) of Burkina Faso or the data protection authority of your country of residence.