Delivery & Guarantee

1. Delivery terms

At RDS Hub, all our products are digital (activation keys, invitation links, subscription access). There is no physical delivery. Delivery is the same regardless of your country of residence.

1.1 Instant delivery

Once payment is confirmed, your product is available immediately in two ways:

• On the confirmation page: your activation key or access link appears directly after payment.
• By email: a copy of your product is automatically sent to the email address associated with your account.

1.2 Access from your account

You can find all your purchases and keys at any time in the "My Orders" section of your RDS Hub account. An installation guide is also available for each product directly from your order page.

1.3 Non-receipt cases

If you haven't received your product within 10 minutes after payment:

• Check your spam or junk mail.
• Log in to your account and check the "My Orders" section.
• If the issue persists, contact our support via WhatsApp or email with your order number.

2. Validity guarantee

2.1 Software keys (Windows, Office, etc.)

RDS Hub guarantees the validity of the key at the time of delivery and for a period of 30 days following delivery, for initial activation. During this period, if the key proves invalid or already used, we will provide a free replacement or a full refund (see our Refund Policy).

2.2 Shared subscriptions (Canva Pro, etc.)

For shared subscription access, the warranty covers the duration of the purchased subscription. If access is suspended by the publisher before the end of the subscribed period, we will provide access to a replacement team. If no replacement is possible, a prorated refund for the remaining time will be issued.

3. Warranty exclusions

The warranty does not cover the following situations:

• Deactivation of a key after successful initial activation, due to a major hardware change (motherboard, processor) or a publisher policy update.
• Product misuse (virus download, forgotten password, typing error).
• Non-compliance with third-party publisher terms of use (Microsoft, Canva, etc.).
• Product incompatibility with the customer's system (e.g. buying a Windows 11 Pro key for a PC that doesn't meet minimum requirements).

4. Technical support

Our team is available to help you install and activate your products. You can contact us:

• Via the WhatsApp button available on your order page.
• By email at contact@rds-hub.com or via our Legal Notice.

Our technical team responds within 24h to 48h.